Privacy and Cookie Policy

Privacy Policy Notice

At AnyRemoval.com we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

The policy:

This privacy policy notice is for this website; [www.anyremoval.co.za] and served by Any Removal Limited whose registered office is in Johannesburg, South Africa and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Any Removal Limited.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We are registered with the ICO under the Data Protection Register, our registration number is:
• Lawful basis: Consent The reason we use this basis: Users and Transport providers consent by providing their personal information on the website. We process your information in the following ways: Using secure databases. Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do share your personal information with third parties and they include; the transport provider or user you choose to transact with.
• Lawful basis: Contract The reason we use this basis: When using the Any Removal website, a contract is formed. This contract can be viewed here. We process your information in the following ways: Using secure databases. Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do share your personal information with third parties and they include; the transport provider or user you choose to transact with.
• Lawful basis: Legal obligation The reason we use this basis: Data held for use by the government and law enforcement. We process your information in the following ways: Using secure databases. Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do share your personal information with third parties and they include; government authorities and police/law enforcement.
• Lawful basis: Criminal offence data The reason we use this basis: Data held for use by the government and law enforcement. We process your information in the following ways: Using secure databases. Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do share your personal information with third parties and they include; police/law enforcement.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and;
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR. These should be sent to us at: admin@anyremoval.com.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Please see our list of cookies and more details below.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

On-Site Advertising

In conjunction with our in-house advertising, we use third-party advertising companies to place customized advertisements on the pages you view on the Site (eg Google Adsense). Our third-party advertising companies also separately place or recognize a cookie file on your browser in the course of delivering advertisements to the Site. These companies may use non-personal information collected by the cookies about your visits to the Site and other websites in order to provide you with advertisements about goods and services of interest to you.

Advertising

Collection of Data

Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the products and/or services that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:

• measure and analyze traffic and browsing activity on our site(s);
• show advertisements for our products and/or services to you on third-party sites;
• measure and analyze the performance of our advertising campaigns;

Cross-Device

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by /our partners and their cross device capabilities please refer to NextRoll’s Privacy Notice.

Opting-Out

Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

The NAI’s opt-out platform: http://www.networkadvertising.org/choices/

The EDAA’s opt-out platform http://www.youronlinechoices.com/

The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

Cookie Policy

We want to make Any Removal easy, useful and reliable. On the internet, in order to do this we sometimes need to place small amounts of information on your computer/device. This includes small files, which are known as cookies. These cookies cannot be used to identify you personally. We use these pieces of information for you and to the benefit of all users of www.anyremoval.co.za. For example:

• Detecting you as a logged in user so that you don’t need to log in every time you come to Any Removal (unless you log out)
• Collecting anonymous data to help us measure how people are using our website, so we can improve it, make it easier to use and ensure there’s enough capacity to keep things running fast
• Collecting anonymous data to help us measure what sources of our marketing work best and help find more users for our transport providers and more transport providers for our users – benefiting both side of the marketplace.

You can manage these cookies yourself and learn more about them through this helpful article.

There are two types of cookies which may be placed on your computer/device when you use the Any Removal website; first party and third party. First party cookies are our own cookies, controlled by us. Third party cookies are those found on other service providers’ tools the aim of these is to improve our service to you.

First Party Cookies

Any Removal uses cookies in several places across the site – we’ve listed these below along with some details on why we use them.

Name	Purpose
PHPSESSID	Helps keep you logged in on the site when you move between pages.
is_returning	Used to anonymously detect whether or not you have visited Any Removal before and offer you a more tailored experience.
PAPCookie_*	If you clicked through from one of our partner sites, they might be entitled to some sales commission, this cookie helps us track what’s due to them.
autolink	If you clicked through from one of our partner sites, they might be entitled to some sales commission, this cookie helps us track what’s due to them.
google_seo_tracking_link	Used to collect anonymous information about how visitors found our site on Google and other search engines. We then use this data to make informed decisions about how we can improve the site for both users and transport providers.
marketing_source_id	Used to collect anonymous information about how visitors found our site. We then use this data to make informed decisions about how we can improve the site for both users and transport providers.
marketing_source_keyword_id	Used to collect anonymous information about how visitors found our site. We then use this data to make informed decisions about how we can improve the site for both users and transport providers.
anyremoval_ref	Used to collect anonymous information about how visitors found our site. We then use this data to make informed decisions about how we can improve the site for both users and transport providers.

Third Party Cookies

Any Removal uses a number of suppliers to help us improve the web-site. They may place cookies on our behalf, however Any Removal does not have any control over the dissemination of these. You should check the third party web-sites’ own privacy policies for more information about these.

Third Party	Name	Purpose	Details
Facebook	c_user csm datr locale lu s x-src xs	Used by Facebook to track when a visitor has clicked their like button	Facebook’s Privacy Policy
Google Analytics	_utma _utmb _utmc _utmx _utmxx _utmz	Used to collect anonymous infomation about how visitors use our site. This is then used to make informed decisions about how we can improve the site.	Google’s Privacy Policy
GetClicky	WRUID	Used to collect anonymous information about how visitors use our site. This is then used to make informed decisions about how we can improve the site.	Clicky’s Privacy Policy
Optimizely	optimizelyBuckets optimizelyCustomEvents optimizelyEndUserId optimizelyPendingLogEvents optimizelyRedirect optimizelyReferrer	Used to anonymously send different visitors to different versions of the web-site in an effort to identify which ones work best and provide the best user experience.	Optimizely’s Privacy Policy
Yahoo Search Marketing	ysm_*	Used to collect anonymous information about how visitors originating from Yahoo’s search engine use our site. This is then used to make informed decisions about how we can improve the site.	Yahoo’s Privacy Policy